I hope you get an answer, but I wouldn't hold your breath!
I've even asked "support" why this game doesn't exist on thier site and they say "we can't discuss the business of the company." I think it's really funny that they advertise another game on the login page to this game.
Advertising brought me to this game, but I don't think they advertise at all now. Facebook isn't used, no links to the game on other gaming sites, there's no way to attract new players here unless people invite their friends.
Try this one, "hey, you should check out this game I play, you can spend hours on end farming, and hunting monsters and hoping to get to fight another person, but usually the only person you'll get to fight is someone who thinks she is the best thing this game has ever seen and doesn't want you to play it."
Hard to sell that one to your friends....