Hi! We are aware of this problem and fixing it ASAP. If you don't want to wait till this is fixed, you can go to http://my.com, register an account there and use these credentials in the new window that pops up when you try to enter the game.
lulumarlen you can register on the my.com with your game email and it doesnt make you start a new character it just links your character to the new my.com system and makes sure yoou have accepted the terms of agreement for playing. If thats what you were wondering. If you have any questions feel free to ask here or can find me n game and i will help you the best i can
Problems logging in
My partner has a character, Mors Darksale. When trying to login the system tells him that his e-mail address is already in the system, the message changes but continuing the e-mail system does not accept the nickname with the space between first name and surname .. in fact can not register . We have written to support almost 15 days ago and received no answer. How can we do?
My partner has a character, Mors Darksale. When trying to login the system tells him that his e-mail address is already in the system, the message changes but continuing the e-mail system does not accept the nickname with the space between first name and surname .. in fact can not register . We have written to support almost 15 days ago and received no answer. How can we do?
How does he trying to log in? I see that he is registered through Google+, maybe he should try to log in through that too. If this doesn't help, send me a PM with details and screenshots. Thanks!
My partner has a character, Mors Darksale. When trying to login the system tells him that his e-mail address is already in the system, the message changes but continuing the e-mail system does not accept the nickname with the space between first name and surname .. in fact can not register . We have written to support almost 15 days ago and received no answer. How can we do?
I sent you pm trying to explain better the problem
who stole my characters?
I reset my password for my human toon...and get a meassage that someone has that email...daaaa its me.
toon name BeAt_DaT_M8
Also cannot login my magmar toon Otto42 tried to reset password and get the password restore link for a toon I created on the fr server 2 years ago....also have this person on my usename drop-down list jimineycricket@aol.com. I have been away before and NEVER had this problem EVER....I put a lot of real-life money on this character-otto42 and would like to contue to reap the rewards
toon name BeAt_DaT_M8
Also cannot login my magmar toon Otto42 tried to reset password and get the password restore link for a toon I created on the fr server 2 years ago....also have this person on my usename drop-down list jimineycricket@aol.com. I have been away before and NEVER had this problem EVER....I put a lot of real-life money on this character-otto42 and would like to contue to reap the rewards
Have you first made sure to register with my.com? and click the accept agreement terms? you must do this for each character that you have. do not select the log in if you have not first registered your emails on my.com. hope this helps. if your still having trouble please post details of what you have done so far and the results thanks.
problem login
Threepwood I may have found the problem. when Mors try to log on google+ opens a page where it says to change email. continuing calls for new email and password and it takes you to the window to create the character. enter the name Mors Darksale WITH A SPACE BETWEEN FIRST AND LAST NAME, but the system did not accept him. from them can not continue to change the email and enter into the game. tried to write MorsDarksale no space to share but the system will create a new character to level 0 ... help