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paypal issues

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 soul collectors  Ravenshell [11] 

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1

Monday, September 26th 2022, 11:48pm

paypal issues

after many failed attempts to load some diamonds on my account getting the same result of "payment cancelled" and to be very clear i was on the phone with my bank at the time of these issues i have been informed the game is the culprit of why this is happening. so in short i would like to load some diamonds onto my account will u please stop denie'n my payment money is money :grrrr:

 T-DeAdLY-J [20] 

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Tuesday, September 27th 2022, 12:37am

Hello,

Is the issue still occurring through other payment methods, e.g. Card Payments?

 soul collectors  Ravenshell [11] 

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Tuesday, September 27th 2022, 1:28am

yes i've try'd both client and my browser and being on the phone with my card customer support everytimethey say the same thing it's the site cancelling payment

 T-DeAdLY-J [20] 

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Wednesday, September 28th 2022, 9:42pm

Hello,

This is currently being investigated. Please can you contact Technical Support - they will be able to provide you with additional guidance.

For any others who may also experience this issue, please also contact Technical Support.

Thanks.

 soul collectors  Ravenshell [11] 

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Saturday, October 1st 2022, 1:34am

if some one reaches me in game or send a message is therea way to get it looked at as i try to purchase?

 T-DeAdLY-J [20] 

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Saturday, October 1st 2022, 1:40am

Hello,

Unfortunately the only way forward would be to contact the Technical Support team - they will be best placed to provide information on this matter.

Given the sensitivities around payment issues, specific details cannot be discussed using in-game chat.

 soul collectors  Ravenshell [11] 

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7

Saturday, October 1st 2022, 2:12am

wow then i have my answer went through this last month and they poi ted at bank card sadly i was on the phone with them the whole time the was confused

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