Legend: Legacy of the Dragons Forum

Firstly, since I reported the fault, only if I feel that it has been resolved, should it be stated that it is resolved. As a customer of the game, I expect to be treated with respect, and have my queries regarding faults with the game answered, and I do not count "You already opened 4 chests at 11:45" and "We have checked your logs and you have opened 20 chests" as legitimate answers. As I copied my in game chat window to you in the first report, you can see there are only 16 chest messages. At a minimum, I expect:

1) For the fault to be investigated as to why my logs show 20 chests opened, yet my screen only reported 16 chests. I then expect feedback on how/why the fault occurred, and whether or not it will be fixed.
2) As you claim that I opened the missing 4 chests, you could at least let me know what I got from them.

As a paying customer of the game, I expect that the admin treat me with respect and respond to me in accordance with the quality of other customer facing companies.

Thanks wraith_chaser, that is the type of response I would expect from the admins. Unfortunately I only use the online version of the game, as I play on my work laptop, so I won't be able to check any of the logs. I did believe the admins response, however, I wanted more of an explanation of what had happened, and what I had got from the chests. I find it very interesting that the "non-showing" of messages is a known fault.

As for the customer service issue, this was more of my "bug-bear" than the actual chests themselves. Perhaps the admins should go on a customer relationship course or at least a creative writing course so they can adequately supply answers and feedback in a more customer friendly method.

If the admins can just tell me what I got from the 4 chests, I will count this thread as closed.